The Audi Difference
Supporting you and your Audi
We believe you should expect excellent service every time you make contact with us.
We train every member of our team to ensure that you receive the highest standards of customer service.
We want to make sure that you enjoy a consistent, helpful and stress-free experience whenever you’re in contact with us.
To ensure that you receive the best support and customer experience possible, we have an agreed set of service standards:
Service Schedule
We’ll make sure you’re on the service schedule that’s right for you.
Price Match
We are so confident in our Aftersales prices being competitive that we are offering Audi owners the opportunity to shop around before coming into our centres. If there is anywhere offering a lower price for the same like-for-like service, we will match that price*. This will give you peace of mind in the knowledge you will not only be receiving industry leading service, but at the best price possible.
Free Health Check
We offer a free Health Check - any time - to help ensure your car performs as you would expect.
Fixed-Price Servicing
For older vehicles, we offer competitive fixed prices for key service and maintenance jobs nationwide.
One-Stop Shop
We can provide whatever your Audi needs and it may surprise you to discover that we’re often less expensive than our competitors.
Monitoring
We observe your vehicle, mileage and driving style and we'll let you know when key service and maintenance events may be due.
Audi Cam
Before you authorise any work on your Audi, we can send you a quick video to explain the issue.
Unique Expertise
We are the experts in Vorsprung durch Technik and we have access to the latest software updates for your Audi.
The Extra Mile
We’ll always provide an attentive, personal service. This includes service while you wait and collection and delivery of your Audi.
Terms & conditions:
*We will price match any like-for-like written quote, using Audi Genuine parts from any garage / repairer within a 15 mile radius of Heritage Audi retailers. Quotes must be produced in writing and quoted using only Audi Genuine Parts. Like for like content of quote must be for exactly comparable work. Quote must be presented within 90 days of original quote being issued. Quote supplied can come from any VAT registered garage within a 15 mile driving distance from a Heritage Audi retailer's premises. Offer is for Retail customers only. Excludes Fleet servicing, maintenance and repairs, Audi Accessories, Merchandise and Bodyshop work. Servicing or repair must be in accordance with manufacturer's guidelines. Offer valid until the 31st December 2019. Audi genuine parts have a 2 year parts and labour warranty on parts fitted (excluding wear and tear items).