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Customer Reviews

Stuart Barnes

Purchased a car from Salisbury Audi, the service was excellent from start to finish. The staff go that extra mile for you. Would definitely recommend them couldn't enough.

5 / 5

13 July 2020

Mike Riley

Thanks to the team for fixing the oil consumption problem on my 60 plate A4 1.8TFSI with 75000 miles on the clock without any cost to me. I bought the car from Audi 8 months old and have always had it serviced by Blade/Heritage and I'm very glad I did now because the repair was done under goodwill with Audi UK paying 70% and Heritage covering the rest. I had noticed the oil consumption was getting worse for the last couple of years but waited until it was worse than the service limit (0.5l within 600 miles), once that happened it took 3 weeks from the oil consumption test to getting the car repaired, including the time for Heritage to work with Audi UK on the goodwill costs. I had read on the newsgroups that with a full Audi service history a goodwill repair for the oil consumption on this type of engine was possible but I'm really pleased that Audi covered £3.5k of work (changing pistons, piston rings and PCV). Thanks again.

5 / 5

07 November 2019

Bart

Decent experience buying a vehicle from here and very good after-sales so far even with all this happening now.

5 / 5

05 July 2020

Amanda Tyler

As always the service was excellent from your staff at Salisbury. I also thought that the way you were handling Covid-19 was very good. The markers on the floor and the way to drop off and collect keys and pay was very re-assuring.

5 / 5

07 May 2020

Mark Hobday

I’ve just bought a car from Salisbury and the service and staff were excellent - they make purchasing a car pleasure not a chore unlike other businesses- Thanks to Colin Chloe and the team at Salisbury - Great job well done !!!

5 / 5

11 March 2020

Caroline Herbert

I felt very safe and looked after. It was a 5 star experience. I think that the lady who greeted me and dealt with my case was called Natalie and she is a true credit to your company. She was both friendly and efficient. I was also very grateful that the issue with a couple of warning lights was dealt with so quickly by your mechanic given I was fearful that my car would grind to a halt somewhere in the middle of the countryside whilst delivering prescriptions. I look forward to seeing everyone again, hopefully in more normal circumstances (whatever the new normal turns out to be), Keep up the good work. Those who respond well in these troubled times will not be forgotten,

5 / 5

12 May 2020

John Butler

Just bought a used Audi A5 from Heritage Salisbury Audi. From start to finish I was very impressed with the Sales Executive Maroof Saddique, who took me out on the initial test drive and then explained everything about the purchase and extras that I could take out like the gap insurance and lifeshine treatment. If you want excellent customer service and an excellent car, go to Salisbury Audi for both. Thank you very much

5 / 5

29 January 2020

Annette Parker

Just driven home my dream car, a bright red, convertible A3 with the 2.0 litre engine. Despite the long wait due to covid, (we had seen it the weekend before lockdown!) Anik and the team have worked hard to turn it round for us to pick up. Thank you for the brilliant service yesterday and follow up call this morning. now I just need the sun to return!

5 / 5

28 June 2020

Paul Johnson

Bought an Audi TT from here yesterday. Anik helped me with everything I needed, from buying it over the phone, sending me videos of the car and then on the day sorting out all the paperwork and how to use the cars controls. Anik was a really nice guy

5 / 5

20 January 2020

Andrew Cumming

As always, I was treated with politeness and concern about my car. An excellent short video showing the bits and pieces was clear and straightforward. Good practices in place for the CV distancing policy. Altogether happy and thanks to the team.

5 / 5

07 May 2020

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